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Terms & Conditions of Purchase

The conditions of purchase apply to the sale of goods and services at universitetsforlaget.no to consumers or companies.

1. Seller

The seller is Universitetsforlaget AS, PO Box 508 Sentrum, 0105 Oslo. Organisation no. 930771902

2. Prices

All prices are shown in Norwegian kroner (NOK) and include VAT. In your shopping cart you will be shown the total price including all taxes.

3. Payment 

3.1 Private customers

The payment solution for private customers is provided by Bambora. Private customers can pay with Visa, MasterCard, Vipps or invoice/part payment (for Norwegian citizens).

3.1.1 Invoicing and part payment

In collaboration with Collector Bank, we offer a secure and easy invoice and part-payment solution. The service offers you a one-time credit as payment for your purchases. The one-time credit means that the credit is tied to the individual purchase and that you as a consumer have no further outstanding credit relationship with Collector Bank.

When choosing the invoicing option, the payment period is 14 days. The invoice will be sent to the email address you provided or to your address on the National Register, depending on the method of distribution chosen at the point of purchase. When choosing the invoicing option, you can choose to pay the full amount immediately or alternatively log in to bill.lindorff.no and apply for a part-payment agreement.

In order to use the service, you must have a permanent and official Norwegian residence at the time of purchase and be at least 18 years old. The payment method is only available to individuals, and assumes that you are in good financial standing and have a good payment history.

A credit check is performed in connection with the purchase. The credit assessment is carried out by Collector Bank. The information will not be stored by Universitetsforlaget (Scandinavian University Press). Your personal information will only be used by Collector Bank in order to determine whether or not to issue credit. In the case of overdue or non-payment, there will be a overdue-payment fee, interest on the overdue payment, plus any applicable costs pertaining to the recovery of the debt.

Collector Bank customer service will help you with any questions regarding your invoice or part payment. Contact customer service by email at bill@lowel.no or by phone at +47 23 17 11 56, Monday­–Friday 8am–4 pm.

An invoice fee may be added to invoices with a 14-day payment period. For part payments, a monthly fee of NOK 39 and an interest rate of 21% apply. Normally, partial payment is offered over 3, 6, 12 or 24 months, specified according to the purchase price.

3.2 Business Customers

Business customers can pay by invoice. Invoices to companies have a payment period of 14 days. Invoices are sent separately from the goods to the customer’s email address. If the company is able receive invoices in EHF format, this will be used.

In the case of overdue or non-payment, there will be an overdue-payment fee, interest on the overdue payment, plus any applicable costs pertaining to the recovery of the debt.

4. Delivery time

Our delivery time is 3–5 business days inside Norway. However, unforeseen events may delay delivery. Contact us if your order is urgent. For delivery abroad, extra delivery time must be taken into account.

5. Shipping

In Norway the goods are shipped with PostNord. PostNord does not deliver to PO box addresses. Therefore, please provide the street address for the fastest possible delivery.

You can choose from the following delivery methods.

  • Mailbox or doormat delivery (MyPack Home Small)
    The package will be delivered to your mailbox. If that is not possible, the postman will leave the package on your doormat. You will receive an SMS when the package is delivered.

  • Delivery to nearest collection point (MyPack Collect)
    The parcel will be sent to your nearest collection point and you will receive an email/SMS when the parcel is ready for collection. Bring your collection code and ID when picking up a package.

  • Parcel delivered by courier to company (Parcel)
    The package is delivered directly to the company for signature between 08-16.  Applies only to companies.

Packages can be tracked at postnord.no.

5.1 Delivery abroad

Shipments within Europe and to Svalbard are charged NOK 200 in postage and handling fee. The package cannot be tracked.

6. Your rights – the right of withdrawal and the Consumer Goods Act

When you purchase goods through Universitetsforlaget, both the Consumer Goods Act and the Right of Withdrawal apply. This means that if you find defects in your order or for any reason regret your purchase, you can, according to the right of withdrawal, return your purchase within 14 days of receiving the item. When you wish to return an item, it is important that you fill out the return form and attach it to the return shipment. We refund the purchase price when the item is returned.

A cancellation form is included with your order. You can also download it here. Vi Please note that if you return the item because you no longer wish to purchase the item, you will have to pay for shipping yourself. Click here to read more about the right of withdrawal.

The right of withdrawal applies only to private customers.

To return books:

Mailbox address/return mail:
Forlagsentralen ANS
PO Box 20
1402 Ski
Norway

6.1 Books with defects

If there is an error or damage to the delivery, you can contact us to arrange a return, an exchange, or a price reduction.

7. Privacy, Security and Personal Information

In connection with your order, you accept that we store and use your information. We do this to fulfil our obligations to you. Read more in our Privacy Policy.

7.1. Cookies

Cookies are text files that are sent from a website to your internet browser, where they are stored either in the memory (session cookies) or as a text file (text-based cookies). Cookies are used to store details of your log-in or shopping cart as you navigate our website. If your browser has been set to not accept cookies, you will not be able to shop on our site. However you can easily change this in your browser settings. Please note that we do not use cookies to store personal information about you. Read more about the use of cookies on universitetsforlaget.no here.